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    posted a message on Daily Rewarded Points Drastically Cut?

    Venting is expressing frustration (even when justified).

     

    For example:
    Yet another customer asks a 'dumb' or even hostile question for the 185th time.

     

    Choice A: CM expresses irritation.

     

    Choice B: CM gives a positive, honest answer*... for the 185th time.

     

    Say in this conversation...

     

    "We have a lot of people recently asking about the recent drop in points at the start of January 2022.    We added a section to the FAQ on January 8th to address your questions.   

     

    Here's what we added:

    "full quote of new faq section". 

    Link to the Faq.

     

    I hope this clears up your questions and will answer your follow up questions as soon as possible."

     

     

    (use of "and" instead of "but" here is less confrontational)

    * honest- even if it's bad news but delivered in an respectful way.

     

    ---

     

    Venting can lead to a cycle of hostility.  Seen it happen in other customer forums.   The reason I originally responded was that I *had* read the faq and that section wasn't in there at the time.  So I came to the forum's after my ticket hadn't received any answer for over a week), hoping to find an explanation.

     

    It's all good and our points are back up to about 70% of what they were in December.

     

    Hope you have a great day and your work and followup is appreciated and makes a difference!

     

    With Best Regards,

    Two Guys,

    MacTso

     

     

    (and wow- you guys must be undergoing a huge DDOS attack right now.

    Posted in: General Discussion
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    posted a message on Daily Rewarded Points Drastically Cut?

    Our points have recovered about 50%.

     

    Their C.M. needs to avoid venting and remain positive.  (and yea- I know it's tough to do that).

     

    Posted in: General Discussion
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    posted a message on Daily Rewarded Points Drastically Cut?

    Glad there was a followup on  this.  We entered a ticket back on Jan 4th and had heard nothing.

    I hadn't seen this slump last year but our points were fairly small then.

     

    Guess we'll wait and see how it turns out.

     

    However, the faq referenced above was "Modified on: Sun, 9 Jan, 2022 at 8:13 AM" and the problem started on jan 1 so most folks probably saw the older version which was much shorter:

     

    (https://web.archive.org/web/20211124235322/https://support.curseforge.com/en/support/solutions/articles/9000197902-reward-program-faq )

     

    "Why did my points drastically decrease?

    The number of points in the monthly pool may have decreased from the previous month, or other projects could have gained in popularity (or your projects' popularity may have waned); all projects gain their daily points from a single monthly pool. Months with fewer days in them will generally see more points per day than longer months, and also near the end of the month you may see a significant point increase."

     

     Everything starting with "Additionally" is new...

    Posted in: General Discussion
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    posted a message on No points for Spawn Balance Utility and it's been out for weeks with over 1200 downloads.

    This is odd.  We get points for all of our other mods but not this one.  How do I get this addressed?

    Posted in: General Discussion
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    posted a message on How do I create a modpack update? The "Export" option is missing

    Okay- found out the answer to this in discord.

    The export button is broken.  A fix is intended but no eta yet.

    Posted in: General Discussion
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    posted a message on How do I create a modpack update? The "Export" option is missing

    I have a new modpack verison-- but there is no export option.

    That creates the manifest file so I can't proceed without it.

     

    Any help would be appreciated.

    Posted in: General Discussion
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    posted a message on How long before my project is approved?
    Quote from vormcorps >>

    In reply to MacTso:

     So, is this normal for the mods to not let the creators know about this? I don't really know how curseforge community works, but if there's any issue, I guess one of the mods could just make another post and explain it

     Two Guys has about 20 projects.   They all took 2-60 hours for approval with an average of about 40 hours.  The 2 hour one was freaky.  New projects appear to be manually checked.

     

    New updates to existing projects have taken us 2 minutes to 15 hours with an average of 5 minutes.  The 15 hour one was freaky- I'm assuming some internal system was down that day.  Updates appear to be automatically checked and approved.

    Posted in: General Discussion
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    posted a message on Have points but nothing in the store to spend them on

     Thank you!  Good to know!  Useful information.

     

    Posted in: General Discussion
  • 0.959548447789276

    posted a message on How long before my project is approved?

    In reply to vormcorps: new projects can take 24-48 hours.   updates to existing projects usually under 10 minutes.

     

    Apparently there may be a special situation /delay right now for new projects.

     

    Posted in: General Discussion
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    posted a message on Have points but nothing in the store to spend them on

    The reward store "shop" link is currently empty.

     

    I know we just swapped over and this will probably clear up but I looked around and didn't see any notice of when we would be able to spend points again.

     

    Anyone have a link or know more?

     

    Posted in: General Discussion
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    posted a message on Mod has been approved 4 days-- new version not on twitch-- how do I address this?

    Went ahead and made a 1.0.98.6 since it wasn't working under 32.0.98 anyway.

     

    Hopefully it will flow thru.

     

    Posted in: General Discussion
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    posted a message on Mod has been approved 4 days-- new version not on twitch-- how do I address this?

    So I could not upgrade to forge 97 because my new version isn't on twitch.

    It's been approved for days on curseForge.

     

    Any advice?  Do I just make a newer version and submit it?  Rest of my mods are updating fine.  (It's happy trails-- version 1.0.0.3 on twitch and 1.0.0.5 here.)

     

    Thanks!

    Posted in: General Discussion
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    posted a message on What license should I use for a modpack?

    For now, I'm building from Twitch.  That appears to address most of the licensing issues.  If you need something not offered on twitch, then you probably have to dig deeper.

    Posted in: Minecraft
  • 0.949474118374923

    posted a message on What license should I use for a modpack?

    I'm starting a new modpack and I'm presented with a dozen licenses.  

     

    Is there a document on how to choose the appropriate license?  This is a pack of a mixture of mods hosted here on Curseforge.

     

    Thank you.

    Posted in: Minecraft
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