Put a sidebar back in on the issue tickets for projects, please.
These drop downs with everything you can change all in different places is stupid, and takes longer to interact with the tickets with having to scroll multiple times to find everything you need. Put all the stuff back into the sidebar in 1 place.
I agree that having a sidebar was better in the old design, for the new one, I think there is not that many options available per issue to justify the space it would take up.
Instead I would like to see the "Assignee" and "Tags" boxes moved next to the Edit etc buttons. Having them always at the top is more handy, as you don't have to scroll all the way down on longer issue threads.
The close checkbox feels super weird, and I think the GitHub approach to this is better, a "Close and Comment" button next to the "Update Issue" button which should then be changed to just "Comment" since you are not really updating anything, just adding your comment. I am not sure how it works currently, but I expect adding/removing changes to not cause a page reload and being done via JS, so the "Update Issue" text makes even less sense.
In addition to that, being able to assign colors to tags, like GitHub labels, would be a very welcome change.
I like the tags at the bottom. Its typical for me to also change the tags when I comment on an issue, so having them on the top would require quite a bit of scrolling - especially when there is a lot of comments already.
In fact, the majority of the time I would end up reading at the bottom of a ticket, so having controls there as well is better then at the top.
I like the tags at the bottom. Its typical for me to also change the tags when I comment on an issue, so having them on the top would require quite a bit of scrolling - especially when there is a lot of comments already.
In fact, the majority of the time I would end up reading at the bottom of a ticket, so having controls there as well is better then at the top.
One idea for that: the header of the issue could just not scroll with the rest of the page, so you can always see what the title of the issue is, it's current tags and the controls on the right.
I'm thinking since there's a ton of space on either side of the ticket (due to fixed width & wide-scale usage of widescreen monitors), we might as well use it, maybe with a floating sidebar, that moves when you scroll.
EDIT: Sigh.. Buggy forums. First attempt at uploading that mockup it error'd saying it couldn't upload images over 1GB. So I tried again.. So there's 2 copies of the same image.. And I can't delete the 2nd.
Thanks for the feedback guys, when we had the sites in beta with the first iteration of the ticket system everyone hated the sidebar :P
I hated the sidebar on the beta because it had useless content, not because it was a sidebar.
It didn't have modification options for the issue you were currently viewing, like suggsted here, or like the one on old-wowace had (or how GitHub does it, or or or), instead it had navigation/filtering for the overall issue list, which is totally pointless to have when I'm viewing a specific single issue right now. It was misleading at best since using it on a single issue view would bring you back to the issue list.
But I gave that feedback on the beta too, several times. :)
Yes please a useful sidebar would be amazing (always visible would be the dream). I don't want to have to go to the bottom every time to make simple changes. However I definitely did use the edit everything at the same time page very often, so the bottom area is actually lacking in a couple of things (edit title, attach files).
All the information I want to see
Author
Date created
Date updated
Ticket #
Tags
Assignee/Assign
Edit Ticket button to take me to the "Edit everything at the same time" section at the bottom.
Close button
Votes or "Subscribe" button for users to follow an issue they care about with a count of people who have (This along with comment count was useful for seeing how important an issue was to users)
Attached is my mock-up, although I'd probably have it within the normal width of the page.
Put most general information into the sidebar and left the main area for just issue discussion. (Personally I'm not a fan of the history being in-line between the comments as it feels cluttered, but I doubt that'd change at this point).
Title
Status
Tags
Created
Updated
Creator
Assignee
Comment
Follows
Moved the Attach button at the bottom under the comment box (ideally you'd comment when attaching something)
Got rid of the Unassign button (the Assigned to dropdown should do that)
Moved the Unfollow button next to a new text about follows
Added an "Edit Issue" button which would take you to the comment box at the bottom so you could do all your edits at once without scrolling.
Moved entire page content up
Added Title edit box to the editing section at the bottom
The only feature I really can't live without is some way to easily see which tickets have new unread comments.
I sadly have a large ticket queue (>100 tickets) and without this feature the issue tracker is very difficult to use. When I come home I need to be able to quickly scan the queue and see which tickets have new comments to read and reply to.
1) It would also be very helpful on the issue list to have a sidebar there that allowed for multi-selection of all tags for filtering. By default, all tags would be checked, and as you uncheck tags, issues that have that tag that was unchecked would no longer be in the list. There would also be select all/select none buttons.
Right now, you can view all the issues with a specific tag, but you can't view all the issues without a specific tag.
For example, if I want to view all my issues that don't have a "Waiting" tag, I have no way of doing so.
2) I also think it would be prudent to separate out "issue type" tags from "issue status" tags just like it was done on the old site. This would work nicely in conjunction with #3:
3) And while I'm on the subject, I would also very much appreciate if the issue list returned to a normal table-style list instead of having two lines of text for each issue. Not having everything in its own column makes it really difficult to scan the list quickly for what you're looking for.
4) I may have already suggested this in another thread somewhere, but it would also be really nice to be able to colorize the tags. Again, its an issue with scanning the list for what I'm looking for - if everything is the same color, I have to read every single tag, but if there were colors, I can find exactly what I'm after at a glance almost instantly.
I don't seem to get notifications when new issues are created, or when new comments are posted on issues. Is this intentional? As a result, tickets really get lost.
Oh, I guess you're supposed to click "Following" and then turn on "Issues". That is yet another feature that is hidden behind strange and awkward UI design.
YES.. This is stupid. If you're on a project, you should automatically be following & receiving the Issues tickets, unless you manually disable it. Default should be on for Issues & Comments.
Put a sidebar back in on the issue tickets for projects, please.
These drop downs with everything you can change all in different places is stupid, and takes longer to interact with the tickets with having to scroll multiple times to find everything you need. Put all the stuff back into the sidebar in 1 place.
I agree that having a sidebar was better in the old design, for the new one, I think there is not that many options available per issue to justify the space it would take up.
Instead I would like to see the "Assignee" and "Tags" boxes moved next to the Edit etc buttons. Having them always at the top is more handy, as you don't have to scroll all the way down on longer issue threads.
The close checkbox feels super weird, and I think the GitHub approach to this is better, a "Close and Comment" button next to the "Update Issue" button which should then be changed to just "Comment" since you are not really updating anything, just adding your comment. I am not sure how it works currently, but I expect adding/removing changes to not cause a page reload and being done via JS, so the "Update Issue" text makes even less sense.
In addition to that, being able to assign colors to tags, like GitHub labels, would be a very welcome change.
I like the tags at the bottom. Its typical for me to also change the tags when I comment on an issue, so having them on the top would require quite a bit of scrolling - especially when there is a lot of comments already.
In fact, the majority of the time I would end up reading at the bottom of a ticket, so having controls there as well is better then at the top.
Mockup:
I'm thinking since there's a ton of space on either side of the ticket (due to fixed width & wide-scale usage of widescreen monitors), we might as well use it, maybe with a floating sidebar, that moves when you scroll.
EDIT: Sigh.. Buggy forums. First attempt at uploading that mockup it error'd saying it couldn't upload images over 1GB. So I tried again.. So there's 2 copies of the same image.. And I can't delete the 2nd.
Thanks for the feedback guys, when we had the sites in beta with the first iteration of the ticket system everyone hated the sidebar :P
Yes please a useful sidebar would be amazing (always visible would be the dream). I don't want to have to go to the bottom every time to make simple changes. However I definitely did use the edit everything at the same time page very often, so the bottom area is actually lacking in a couple of things (edit title, attach files).
All the information I want to see
Attached is my mock-up, although I'd probably have it within the normal width of the page.
The only feature I really can't live without is some way to easily see which tickets have new unread comments.
I sadly have a large ticket queue (>100 tickets) and without this feature the issue tracker is very difficult to use. When I come home I need to be able to quickly scan the queue and see which tickets have new comments to read and reply to.
Ivaria @ US-Hyjal
Thanks for the suggestions guys, adding all this info to the ticket :)
1) It would also be very helpful on the issue list to have a sidebar there that allowed for multi-selection of all tags for filtering. By default, all tags would be checked, and as you uncheck tags, issues that have that tag that was unchecked would no longer be in the list. There would also be select all/select none buttons.
Right now, you can view all the issues with a specific tag, but you can't view all the issues without a specific tag.
For example, if I want to view all my issues that don't have a "Waiting" tag, I have no way of doing so.
2) I also think it would be prudent to separate out "issue type" tags from "issue status" tags just like it was done on the old site. This would work nicely in conjunction with #3:
3) And while I'm on the subject, I would also very much appreciate if the issue list returned to a normal table-style list instead of having two lines of text for each issue. Not having everything in its own column makes it really difficult to scan the list quickly for what you're looking for.
4) I may have already suggested this in another thread somewhere, but it would also be really nice to be able to colorize the tags. Again, its an issue with scanning the list for what I'm looking for - if everything is the same color, I have to read every single tag, but if there were colors, I can find exactly what I'm after at a glance almost instantly.
+1 to everything Cybeloras mentioned.
Need more sorting options.
Need better visual aids/indicators (table on Issues list, colors on tags).
Definitely missing the "Status" settings being separate from the tags.
(Side note: Can we not edit our forum posts?)
I just realized we can't search within Issues any more, that's a huge problem!
I don't seem to get notifications when new issues are created, or when new comments are posted on issues. Is this intentional? As a result, tickets really get lost.
You can sub to tickets, they were comments previously and so subs were not carried over
I mean new tickets. When a new ticket is submitted, I don't get a notification. This means I have to manually check for them.
I just checked and there were two new tickets and no notification for them. This means realistically I won't see new tickets very frequently.
Oh, I guess you're supposed to click "Following" and then turn on "Issues". That is yet another feature that is hidden behind strange and awkward UI design.
YES.. This is stupid. If you're on a project, you should automatically be following & receiving the Issues tickets, unless you manually disable it. Default should be on for Issues & Comments.
Any news here? Been a few months and 0 changes..