I have a question about forum etiquette. Is it appropriate to lobby in forum posts for up or down votes for bug reports in the ticketing system?
I've seen a few posts lately asking for readers to vote up specific tickets. I can think of a few tickets (not my own) I have a strong opinion about, too, and I had considered asking for up or down votes on those tickets in the addon's forum thread.
I realize that awareness of the ticketing system is lower than ideal, and that usage of the system is even lower still (even by some authors). Lobbying in forum posts could increase both awareness of the system and its usage.
However, I'm having second thoughts. Now I'm concerned that readers, if exposed to this kind of lobbying frequently, will actually pay less attention to the ticketing system. They'll conclude that if something is important enough for them to look at and vote, someone will make a forum post about it.
I'm not looking to start an argument here; I'm only looking for advice. I'm interested in your opinion regarding my question directly, not your opinion on the opinion of the person who posted above you. (Unless you happen to be the person posting below me. :))
I think it depends on context. If users are reporting something to you and you know there's already a ticket about it, by all means point them to it. If people aren't saying things and you're just linking you tickets in an attempt to get them voted up, yea that's not right.
However, I'm having second thoughts. Now I'm concerned that readers, if exposed to this kind of lobbying frequently, will actually pay less attention to the ticketing system. They'll conclude that if something is important enough for them to look at and vote, someone will make a forum post about it.
I think getting interested people to cluster around individual issues via the ticket system is potentially a great way to help authors get a focused conversation regarding specific issues. This is (again, potentially) especially helpful for more popular addons that create a lot of forum buzz because all the noise can actually make it hard for users and/or authors to converse coherently about a specific issue (or worse, multiple unrelated issues).
Of course, it all hinges entirely around how much authors value input from the forum versus the ticket system. People will gradually flow to whichever form of input gets the most feedback and/or results for the amount of time and effort required.
Rollback Post to RevisionRollBack
To post a comment, please login or register a new account.
I've seen a few posts lately asking for readers to vote up specific tickets. I can think of a few tickets (not my own) I have a strong opinion about, too, and I had considered asking for up or down votes on those tickets in the addon's forum thread.
I realize that awareness of the ticketing system is lower than ideal, and that usage of the system is even lower still (even by some authors). Lobbying in forum posts could increase both awareness of the system and its usage.
However, I'm having second thoughts. Now I'm concerned that readers, if exposed to this kind of lobbying frequently, will actually pay less attention to the ticketing system. They'll conclude that if something is important enough for them to look at and vote, someone will make a forum post about it.
I'm not looking to start an argument here; I'm only looking for advice. I'm interested in your opinion regarding my question directly, not your opinion on the opinion of the person who posted above you. (Unless you happen to be the person posting below me. :))
-
View User Profile
-
View Posts
-
Send Message
Curse PremiumI think getting interested people to cluster around individual issues via the ticket system is potentially a great way to help authors get a focused conversation regarding specific issues. This is (again, potentially) especially helpful for more popular addons that create a lot of forum buzz because all the noise can actually make it hard for users and/or authors to converse coherently about a specific issue (or worse, multiple unrelated issues).
Of course, it all hinges entirely around how much authors value input from the forum versus the ticket system. People will gradually flow to whichever form of input gets the most feedback and/or results for the amount of time and effort required.