I don't know who she would have sent an email to, but I see what is bugged. The icons are overlapping eachother - 2 icons on each button. Even on buffs. Have your friend disable all mods and see if it is still the same way. If yes, then they need to run the repair utility. If no, then they need to figure out which addon is doing it by enabling them one or two at a time.
edit: oh - and her gloves have the Sam Wise icon... heh