Authors CurseForge

Same here, not sure what happened

 

 

from
https://support.curseforge.com/en/support/solutions/articles/9000197902-reward-program-faq

The following was posted in the developer discord, specifically regarding this month's large slump.

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"@News Ping @$$$ 

 

I'm running out of words to place here to start a news post!

 

For those of you concerned about points, points are dynamic! This means they change based on the money in the pool from advertisers! The start of the year has a normal global slump in advertising budgets.

 

This was talked about and shown in the last authors meeting: https://youtu.be/TvzbQS6QlS8?t=748 (Timestamped for your pleasure!)

 

Things will improve as the year moves on, don't worry, this wasn't some major planned cut to reduce rewards. This is how points will flow & fluctuate through the year."

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Same thing has impacted everyone. Hopefully this helps!

Glad there was a followup on  this.  We entered a ticket back on Jan 4th and had heard nothing.

I hadn't seen this slump last year but our points were fairly small then.

 

Guess we'll wait and see how it turns out.

 

However, the faq referenced above was "Modified on: Sun, 9 Jan, 2022 at 8:13 AM" and the problem started on jan 1 so most folks probably saw the older version which was much shorter:

 

(https://web.archive.org/web/20211124235322/https://support.curseforge.com/en/support/solutions/articles/9000197902-reward-program-faq )

 

"Why did my points drastically decrease?

The number of points in the monthly pool may have decreased from the previous month, or other projects could have gained in popularity (or your projects' popularity may have waned); all projects gain their daily points from a single monthly pool. Months with fewer days in them will generally see more points per day than longer months, and also near the end of the month you may see a significant point increase."

 

 Everything starting with "Additionally" is new...

Yeah it seems that they killed the rewards , seems like its only 33% from what it was last year, not worth anymore.

Our points have recovered about 50%.

 

Their C.M. needs to avoid venting and remain positive.  (and yea- I know it's tough to do that).

 

Venting is expressing frustration (even when justified).

 

For example:
Yet another customer asks a 'dumb' or even hostile question for the 185th time.

 

Choice A: CM expresses irritation.

 

Choice B: CM gives a positive, honest answer*... for the 185th time.

 

Say in this conversation...

 

"We have a lot of people recently asking about the recent drop in points at the start of January 2022.    We added a section to the FAQ on January 8th to address your questions.   

 

Here's what we added:

"full quote of new faq section". 

Link to the Faq.

 

I hope this clears up your questions and will answer your follow up questions as soon as possible."

 

 

(use of "and" instead of "but" here is less confrontational)

* honest- even if it's bad news but delivered in an respectful way.

 

---

 

Venting can lead to a cycle of hostility.  Seen it happen in other customer forums.   The reason I originally responded was that I *had* read the faq and that section wasn't in there at the time.  So I came to the forum's after my ticket hadn't received any answer for over a week), hoping to find an explanation.

 

It's all good and our points are back up to about 70% of what they were in December.

 

Hope you have a great day and your work and followup is appreciated and makes a difference!

 

With Best Regards,

Two Guys,

MacTso

 

 

(and wow- you guys must be undergoing a huge DDOS attack right now.

Hi

Never noticed points going down that much actually, but perhaps I just had a lucky few months where download counts were good I guess.
  
Whats even worse imo nowadays is how long it sometimes takes to even just GET the rewards (even simple stuff such as getting a paypal payout which imo could be automated), what used to be a week a most nowadays is a good month usually,   
I wouldnt mind it taking long with smaller companies, but a multi million (billion? idk) dollar company should definitely be able to get 1-2 more workers to check/verify rewards/send them out shouldnt they?

Really wish CF would step up their game in that department, but as long as there is no good competitor
they most likely have no pressure to do so either sadly.

In reply to thebaum64:

 My earnings have since increased to around 33% higher than what they were originally, but this is likely since I released a new mod which gained a decent bit of traction. I hear that prior to the platform being bought by OverWolf, CF was losing money. This might be the true reason for the points cut.

 I want to get more points!